Services
We assist foreign companies while setting up legal entities in India. These can be wholly-owned subsidiaries or other formats like joint ventures. We provide assistance end-to-end – from legal entity set up to location study, from physical infrastructure to team building, from process setup to creating maturity roadmap, from global operating model to scale up. We also take up transformational assignments – taking an organization through an inflection point or transforming south-bound operations – assisting the client team in the change management and transformation journey.
Our Offerings
for India
Create a business case around why it is important to set up a GCC, and why in India.
within India
Identify the appropriate location for the GCC based on your objectives and priorities.
setup
Legal entity setup assistance including registrations, certificates, permissions, et al.
objectives discovery
Assist in identifying the strategic objectives behind setting up the GCC.
for India
Create a business case around why it is important to set up a GCC, and why in India.
within India
Identify the appropriate location for the GCC based on your objectives and priorities.
setup
Legal entity setup assistance including registrations, certificates, permissions, et al.
objectives discovery
Assist in identifying the strategic objectives behind setting up the GCC.
objectives discovery
Assist in identifying the strategic objectives behind setting up the GCC.
for India
Create a business case around why it is important to set up a GCC, and why in India.
within India
Identify the appropriate location for the GCC based on your objectives and priorities.
setup
Legal entity setup assistance including registrations, certificates, permissions, et al.
objectives discovery
Assist in identifying the strategic objectives behind setting up the GCC.
objectives discovery
Assist in identifying the strategic objectives behind setting up the GCC.
for India
Create a business case around why it is important to set up a GCC, and why in India.
within India
Identify the appropriate location for the GCC based on your objectives and priorities.
setup
Legal entity setup assistance including registrations, certificates, permissions, et al.
objectives discovery
Assist in identifying the strategic objectives behind setting up the GCC.
objectives discovery
Assist in identifying the strategic objectives behind setting up the GCC.
operating model
Developing global operating model (involving various entities and, maybe, other GCCs within the enterprise) for optimal realization of the objectives
governance
Developing a governance model to ensure GCC maturity stays on track and bottlenecks are resolved
roadmap
Developing 1-/3-/5-year roadmap for the maturity of the GCC towards the objectives as identified during setup
maturity
Ensuring GCC becomes a value-adding entity contributing towards the enterprise’s strategy
with parent
Ensuring the GCC unit aligns with the parent enterprise – strategically and culturally
metrics
Identifying and monitoring metrics for the GCC beyond operations metrics of time/ cost/ quality/ etc
management
Approach to handle the enterprise’s internal resistance and setting the GCC on a course for greater value addition
development
Developing leaders for success in GCC context. Covers aspects like Influence without authority, change management, etc.
Hiring the initial leadership team while setting up a GCC under various models
setup & building
Talent acquisition for the GCC – permanent hire, contract hire, payroll hire, etc.
Setting up network and security, installation of hardware, etc
infrastructure
Temporary office space, co-working space, office interiors build-out, et al.
Other Services
We are a one-stop-shop for everything a GCC needs throughout its lifecycle.
Towards that we have these additional solutions for GCC operations.
ERP
CRM
ServiceNow
Cloud
IT Infrastructure
Data Analytics
AI
Cybersecurity
Digital Marketing
CX
Mobile
Web based
Digital transformation
IoT
System integration
BPM
IT
hiring
Contract
staffing
Non-IT hiring - HR, Finance, Govt relations
Initial team
setup
& building
Leadership
search
Executive search - CEO to Non- Exec-Dir
Leadership
development
Training & Coaching - GCC specific
Payroll
services
Recruitment Process Outsourcing
Background
verification
Managed
services
Non-profit hiring - fundraising, ESG
Healthcare - Clinical/ Medical/ Paramedical
Education - Curriculum specialists
Leadership/ Culture assessment
Case Studies
FORTUNE 500 COMPANY WANTS TO SETUP GCC
In this case the business case for India was already approved by the Board. The organization wanted to do a location study and subsequently set up the GCC.
They already had a business unit in India (based out of Mumbai) and were now setting up a GCC. So, the natural starting point was Mumbai. However, a location study revealed Pune as the ideal location considering a variety of parameters from talent availability to proximity to the pre-existing entity. This was 2005 — hence factors were contextual to that time frame.
Subsequently the GCC was set up in Pune and evolved into one of the most mature GCCs in the country.
NBFC WANTS TO EVALUATE GCC AS AN OPTION
The organization had been used to working with India through large third party services organizations. They wanted to assess the potential of setting up their own GCC.
Assessment was done of the potential; and then consulting was provided on the steps required to set up the GCC and ensure it is successful.
The GCC was subsequently setup.
A US ORGANIZATION NEEDS A GLOBAL OPERATING MODEL
This was a GCC that had been running successfully in India for over a decade. They wanted to expand globally. Hence the need for a global operating model.
A study was done covering various aspects including the objectives of the GCC, the maturity level of the current GCC in India, and the drivers for the global model – leveraging time zones, leveraging various languages, leveraging talent, concentration risk, proximity to customer, et al.
A model was rolled out including the broad organization structure – a hub-and-spoke model, in this case. The expansion has started with two new locations — one in India and another one outside.
INITIAL TEAM SETUP FOR LARGE MIDDLE EAST ORGANIZATION
This organization had the GCC legal entity setup done and needed the initial team to start the operations and gradually hire their own team to get into steady state.
A study was done to understand the requirement and an appropriately experienced team was shared on contract basis for an initial period of one to two year(s). This team was additionally tasked to hire the full time team within the first year, handover for smooth transitioning, and step away.
FORTUNE 500 COMPANY’S GCC IN INDIA WANTS TO MATURE FURTHER
This organization has the GCC operational for a few years. They now want to move up the maturity curve, create a strategy, chalk out a roadmap, develop the leadership team, and be prepared for the change management.
A study was done to understand the As-Is state and identify a To-Be state. Then a strategy was developed along with the roadmap for a 3-year period. Based on this, the people and leadership development plans were developed, risks identified, change requirements listed and change management plan was drawn.